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Tax Income Reports

Refund Policy

Payments, Refund & Cancellation Policy

This Payments, Refund, and Cancellation Policy outlines the terms and conditions under which Zest Home Technical Service LLC handles online and offline payments, refund requests, and the cancellation of services. This policy applies to all services offered on www.zesthometechnical.com and all technical services provided by Zest Home Technical Service LLC at customer premises.

Refunds, when applicable, will be processed only through the original mode of payment.

1. Payment Confirmation

  • Payment for any service must be made online in advance or immediately upon completion of the service, unless agreed otherwise in writing (e.g., for major projects with milestone payments).

  • We accept payments through:

    • Credit/Debit cards (Online and POS)

    • Bank Transfer

    • Cash or Cheque (Payable to Zest Home Technical Service LLC)

  • Customers will receive a payment confirmation via email or WhatsApp to the contact details provided during booking once the payment is successfully processed.

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2. Refunds, Claims & Complaints

  • Satisfaction Period: All services are considered satisfactorily completed unless a written complaint is received by Zest Home Technical Service LLC within 24 hours of service completion.

  • Resolution: Service-related complaints will be thoroughly investigated, and every effort will be made to resolve issues promptly. Our primary goal is to rectify the technical issue to the customer’s satisfaction.

  • Liability: The Company’s maximum liability in any case is limited to the total value of the specific service provided.

  • Client Responsibility: Clients must inform the Company of any special requirements, property conditions, or specific service expectations before the commencement of the job.

  • Damage/Negligence: Any damages or service issues due to proven negligence by our team may be compensated up to 100% of the job price, subject to a formal internal investigation.

  • Exclusions: Zest Home Technical Service LLC is not responsible for any damages or losses caused due to incorrect or incomplete information provided by the client.

  • Reporting Loss/Damage: * Damage must be reported within 24 hours after service completion.

    • Missing items must be reported before the technical team leaves the premises or within 4 hours of service delivery.

  • Service Completion: Clients are required to sign the Service Completion Receipt/Invoice after each service. If a client chooses not to sign, they accept full responsibility for any risks related to this decision and acknowledge the work as complete.

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3. Refund Processing

  • Approved refunds (where applicable) will be processed back to the original payment method.

  • Refunds will be issued within 15 business days, depending on your bank’s processing time or your credit card issuer’s policy.

  • Dissatisfaction with service must be reported to us via email at support@zesthometechnical.com within 24 hours of the service.

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